2019 OAPPA Annual Conference – Hosted by:

MAY 28 - MAY 31, 2019

St. George Campus, Toronto, Ontario

APPA Supervisor’s Toolkit


Training Session Announcement


OAPPA is sponsoring a Supervisor’s Toolkit training session at The University of Toronto, from May 28 – May 31, 2019!


The tuition for this four day training course is $525.00 per person plus 13% HST (see schedule and agenda below).

In order to encourage development and to help supervisors realize both personal and professional growth,  OAPPA has graciously funded $300.00 per trainee attending the course.

All Meals, including dinner and most special events,  for the duration of the workshop are included with your registration. (May 28 – May 31st)

The Supervisor’s Toolkit Program will be held at the Chestnut Residence, 89 Chestnut Street, in the Armoury Room, 2nd floor.


Driving Directions

For driving directions to Chestnut Residence and Conference Centre, please click here.

89 Chestnut Street is located at Armoury and Chestnut Streets, just behind New City Hall.  Chestnut Street is located 2 blocks east of University Avenue and 3 blocks west of Yonge Street.  Armoury Street is located one block south of Dundas Street.


Check in for the Supervisors Tool Kit will begin at 10:00 a.m. on Monday May 28th, outside the Armoury room and lunch will be served shortly before the session begins.  You must attend the whole course in order to receive your Certificate at the end of the program.


For further information and/or questions, please contact:

Hilda Andrade hilda.andrade@utoronto.ca ; 416-978-5532



Starts:  February 7, 2019 and ends Friday April 26, 2019, or until full. This will allow time to receive the Tool Kit Manuals from the USA.

OAPPA2019 will refund the full cost of registration until May 1, 2019, less a $60 cancellation fee.  After May 1, there will be no refunds but a replacement delegate can attend on your behalf.

Should you encounter any problems registering, please contact Continuing Professional Development  via email at facmed.registration@utoronto.ca  or call Tel: 416.978.2719 / Toll free: 1.888.512.8173.   Major credit cards will be accepted.

The class size will be limited to 40 registrants, so register early!  We are unable to increase the class size.  Instructor Biography is at the very bottom of this section. 


Please review the following information, and do not register unless you have been given clearance by your Manager/Supervisor to attend. 

The link to the registration page is at the end of this information section.


Accommodation & Parking

Travel, hotel and parking, etc. are not covered by the registration fee.


Hotel Information

Chestnut Residence

 89 Chestnut Street Toronto

Located just south of the University of Toronto Campus, the Chestnut Residence is the location of our Conference.  During the school year the residence accomodates our students.  Each room has either one or two beds.  It is the responsiblity of the delegate to book and pay for their own room.

The conference has reserved a block of rooms at University of Toronto’s Chestnut Residence which is centrally located in downtown Toronto.   To receive the conference rate, reservations must be made prior to March 27, 2019.

Rooms cost $129/night + HST and include a full buffet breakfast.

Reservations can be made by emailing frontdesk.chestnut@utoronto.ca or calling 416-977-0707, Ext 0 and referring to the OAPPA 2019 Conference, to receive the discounted rate.  

For those delegates that wish to stay additional days following the conference and  take advantage of Spring Time in Toronto, the Chestnut Residence will extend the discounted room rate.  Its  a great opportunity to discover the culinary delights and to see the sights and sounds of this vibrant city!

Cancellation policy is 48 hours in advance and a credit card number will be required to hold the space.  All rooms are private with ensuite washroom, linen and towels are provided. Housekeeping services the rooms weekly. 


Parking is available at your respective Hotel.  You are responsible for your parking fees as it will be a part of your reservation.

Chestnut Residence Parking Informationclick here 

Underground parking is available at 89 Chestnut. The entrance is located at the north-west corner of the building on the east side of Chestnut Street.


Hilton Double Tree Hotel 

108 Chestnut Street

The Hilton Double Tree is an option for the discerning client. Set in the center of Toronto’s financial, government, research, medical, education and shopping districts, DoubleTree by Hilton Hotel Toronto Downtown offers a quiet retreat in the heart of a vibrant, urban location. It is directly across the street from the Conference Location.

The hotel features stylish and spacious guest rooms, all offering modern amenities and thoughtful touches. Stay connected with internet access or watch movies on the flat-screen TV.  Work out in the complimentary 24-hour fitness center, swim in the heated indoor pool or relax in the sauna or stay connected with the 24-hour business center.

A block of rooms have been reserved and is available to all on a first come, first served basis.  To receive the conference rate of $219.00 plus tax and any surcharges,  reservations must be made prior to May 6, 2019.

For your reference the hotel does have a 72 hour cancellation penalty in place.  In order to cancel without penalty, you must contact the hotel directly no later than 72 hours prior to arrival.   The direct line to reservations is: 416-599-0555 or 1-800-668-6600.

If for any reason you will arrive after midnight, please contact the hotel directly, at 416-977-5000 to let them know when you will arrive, so that an adjustment can be made to your reservation, if needed.


If you do not show up for your reservation, the reservation system will automatically release the reservation and a no show charge will be applied.  The phone number to contact the hotel directly for this instance is 416-977-5000.

To book for the Hilton Double Tree Hotel, please click here:

Please note the link will expire on: May 6, 2019.

For those wishing to speak to an agent, please  call  1-416-977-5000,  for Reservations.  Please reference OAPPA 2019 Conference to receive the limited discounted rate.


Hilton Double Tree Parking Information: click here 


Additional Parking

City Hall – Parking is also available at the GreenP Municipal Parking lot, Nathan Phillips Square Garage (Carpark 36), with entrances off Armoury Street or Queen Street West.

For full information and additional parking lots, please go to www.greenp.com.


Photography at the Conference:

The University of Toronto respects your privacy.  The conference proceedings and discussions, and social activities are being photographed.   The images (photos) may be used for official purposes, such as promoting the University of Toronto, or shared on the official OAPPA website.

If you have any questions, please contact Hilda Andrade,  at  Oappa2019@utoronto.ca or speak to the Registration Staff.



Please ensure you are eligible for participation in the Supervisor Tool Kit Seminar prior to registration. The following individuals are considered eligible:

  • Active university or college staff who have approval from their Managers to attend this 4 day course.


Refunds will not be issued for registrations received from individuals outside of this group.

To Register for the Supervisors Tool Kit Seminar, please click here:

Check -in will be between  10:00a.m – 11:30 a.m. Tuesday May 28th,  outside the Armoury Room 2nd floor. 



Supervisor’s Toolkit Seminar 

May 28 – May 31, 2019 


APPA’s Supervisor’s Toolkit explores the “Nuts and Bolts of Facilities Supervision” and is designed and developed for the purpose of training and developing supervisors and managers in the Facilities environment at member institutions. This unique program is a minimum of 32 hours, seven module set developed for groups of 25-40 people tailored specifically toward the education facilities professional and taught by Master and qualified trainers.


Toolkit sessions will run from Tuesday to Friday during OAPPA 2019. Participants are provided an official Toolkit Participant Guide and additional handouts from which they work during the training and take back for reference, key elements covered include:


Module 1: Supervision, What is it?

Learn to define effective facilities supervision; identify the roles and responsibilities of supervisors; and understand four key functions of supervision.


Module 2: It’s More Than “Adminis-trivia”

Learn to understand the supervisor’s role in administering organizational policy and procedures; recognize the legal considerations in the facilities environment and gain an awareness of resource management


Module 3: Communication, Let’s Talk!

Identify barriers to effective communication, demonstrate communication skills; and understand your role in the communication process.


Module 4: If it Weren’t for the People

Understand the importance of developing and maintaining effective relationships with other in the workplace; examine the different types of relationships that exist in the workplace;’ and identify strategies and Skills for improving relationships with others.


Module 5: Motivation & Performance

Identify Methods of training and developing employees; ascertain methods of positive reinforcement; and understand the importance of performance management.


Module 6: Customer Service Triangle

Learn to create basic understanding of the three major aspects of customer service process, experience and recovery; examine the role of the supervisor in customer service; and help participants identify areas for improvement in service delivery in their organizations.


Module 7: Leadership – Tools for Success

Master techniques to understand critical elements of leadership; transition from managing, to managing and leading; and understand your own preferred leadership style.


Course Agenda

Agenda subject to change (all times are Eastern Time)


Tuesday (May 28)

Noon to 5:00pm                     Module 1: Supervision – What Is It?  

                                                 Module 2: It’s More Than “Adminis-trivia”

(Lunch will be provided shortly before the session begins)


Wednesday (May 29)

8:00am – 12 noon                   Module 3: Communication – Let’s Talk!

Noon – 1:00pm                        Lunch

1:00pm – 5:00pm                    Module 4: If it Weren’t for the People  



Thursday (May 30)

8:00am – 12 noon                   Module 5: Motivation and Performance  

Noon – 1:00pm                       Lunch

1:00pm – 5pm                         Module 6: Customer Service Triangle


Friday (May 31)

 8:00am – 12 noon                   Module 7: Leadership – Tools for Success

                                                    Certificate Ceremony


***Morning and afternoon break times to coincide with ongoing Conference agenda.


We are happy to welcome back Judy Clay as our Supervisor ToolKit Instructor!


Biography of Judy Clay

Independent Consultant/Trainer/Speaker/Program Developer and Designer


Judy was named the first Staff Development Coordinator for The University of Rochester’s Facilities and Services department in 1998.

Prior to becoming a full time trainer/coordinator, she spent over 25 years in facilities operations and maintenance on the college level. Her total amount of experience is over 40 years in management and leadership. Judy is proud in sharing her expertise with a diverse audience. Judy works well with staff at any level in organizations.


Judy, a native of suburban Philadelphia graduated from Cabrini University (Radnor, PA) in 1978 with a BA in psychology and history. While working at Villanova University, Judy earned her MA in history in 1990.


Judy’s involvement with Villanova Quality Improvement (VQI) dates to 1993. She was an original member of the VQI Steering Committee and led dozens of orientation sessions that introduced hundreds of colleagues to VQI. Judy trained Unit Improvement Teams, chaired the Incentives and Recognition Subcommittee and helped introduce students to the tools of VQI.


Judy is a Qualified Trainer for APPA’s Supervisors Toolkit and is a certified Instructional Designer/Developer. Judy designs and conducts classes in leadership, supervision, communication, customer service and other interpersonal skills.


Judy is married to Richard Johnson of Rochester, NY and is the proud step mom to Alyssa and Adam. Judy’s hobbies include following sports (she is a “long-suffering Philadelphia sports fan” – which is redundant), collecting old radios and old time radio programs, visiting flea markets and reading.